FAQ
Welcome to the Homofsomniva FAQ.
Below you’ll find helpful information about ordering, payments, shipping, delivery tracking, order changes, cancellations, and after-sales support.
If you cannot find the answer you need, please contact our customer care team at support@homofsomniva.com. For order-related questions, including your Order Number and the email address used at checkout will help us assist you more efficiently.
Ordering & Payments
How do I use a discount or promotional code?
You can apply an eligible promotional code during checkout.
- Choose the product you would like to purchase and select Add to Cart.
- Open your shopping cart and proceed to Checkout.
- On mobile: Tap Show order summary to reveal the discount code field.
- On desktop: The promotional code field will normally appear within the order summary section on the checkout page.
- Enter your valid code and select Apply before completing payment.
Please make sure the discount has been successfully applied before submitting your order.
Which payment methods do you accept?
Homofsomniva processes payments through secure payment channels. Depending on availability at checkout, supported payment options may include:
- PayPal
- Visa
- Mastercard
- American Express
- Diners Club
- Major credit and debit cards
- Apple Pay
- Google Pay
Available payment methods may vary depending on your country, device, currency, or checkout configuration.
How much does shipping cost?
Our standard base shipping fee is $5.99 USD worldwide.
In some cases, the final shipping charge may vary according to the destination country or region, applicable logistics conditions, or promotional campaigns available at the time of purchase.
The final shipping amount will always be displayed during checkout before you confirm and pay for your order.
Shipping & Delivery
Do you ship internationally?
Yes. Homofsomniva provides international shipping.
To support efficient fulfillment, orders may be dispatched from the fulfillment facility that has suitable inventory available for your destination.
Depending on product availability and delivery location, your parcel may therefore originate from different fulfillment centers.
How long does delivery usually take?
After your order has completed processing and applicable quality checks, estimated international shipping generally takes approximately:
10–20 business days
Actual delivery times may vary depending on the destination, customs procedures, local postal operations, carrier delays, public holidays, or other circumstances beyond our reasonable control.
How can I track my order?
Once your order has been handed over to the shipping carrier and tracking information becomes available, you will receive a shipment notification containing your tracking number.
You may use the tracking information provided to follow the progress of your parcel through the relevant carrier or a universal shipment-tracking service such as 17TRACK.
Please note that tracking information may not become active immediately after the shipping notification is issued.
Why is my tracking information not updating?
Tracking systems may require approximately 24–48 hours after shipment to register the first carrier scan or synchronize shipment data.
During international transportation, it is also possible for tracking information to remain unchanged for several days while a parcel is:
- Moving between transportation hubs;
- Awaiting customs processing;
- Traveling by air or sea;
- Being transferred between international and local carriers.
A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving.
Why did I receive more than one package for the same order?
Orders containing multiple products may occasionally be divided into separate shipments.
This may occur when items are stored at different fulfillment locations or when splitting the order allows available products to be dispatched sooner.
If your order is shipped in multiple parcels, each shipment may receive its own tracking number. Relevant tracking details will be sent to the email address associated with your order.
Order Changes & Cancellations
Can I change my shipping name, address, or telephone number?
If you notice an error in your delivery information, please contact us as quickly as possible at:
We recommend using the email subject:
Urgent: Address Change
Please include:
- Your Order Number;
- The email address used to place the order;
- Your complete corrected shipping information.
We will make reasonable efforts to update your details before the order enters fulfillment.
However, once an order has been processed or transferred to the shipping carrier, we may no longer be able to modify its delivery information. In such cases, you may need to contact the local carrier directly regarding possible delivery adjustments.
Can I change the products, variants, or quantities in my order?
Order modifications are only possible during a limited period before fulfillment begins.
Please contact:
Use the subject line:
Urgent: Order Change
Your message should include:
- Your Order Number;
- Your checkout email address;
- A clear description of the changes you would like to request.
This may include changes to a product variant, option, quantity, or other order details.
We will make reasonable efforts to process your request, but changes cannot be guaranteed once the order has entered the fulfillment process.
Can I cancel my order?
A cancellation may be possible if your order has not yet entered final processing or been transferred to the shipping carrier.
Please contact our support team as soon as possible if you wish to request cancellation.
Where applicable, administrative or transaction-processing fees may apply in accordance with our store policies.
Once an order has reached Shipped status, it can no longer be canceled because the parcel has already entered the logistics network.
Damaged, Defective, Incorrect, or Missing Items
My order arrived damaged. What should I do?
We are sorry if your product was damaged during transportation.
Please email support@homofsomniva.com and provide the following information:
- Your Order Number and the email address used to place the order;
- Clear photographs or video showing the damaged product;
- A clear photograph of the shipping label on the original parcel.
Providing complete documentation helps our team review the situation and determine an appropriate resolution more efficiently.
What should I do if I believe my product has a manufacturing defect?
Homofsomniva aims to provide products that meet our applicable quality standards across our Meditation Collection, Sleep Collection, Aroma Collection, and other home and lifestyle offerings.
If you believe your item contains a manufacturing or quality defect, please contact:
Please provide:
- Your Order Number;
- A description of the issue;
- Clear photos or videos showing the suspected defect.
Our customer care team will review the information provided and assist you according to the applicable after-sales policy.
What if I received the wrong item, wrong variant, or part of my order is missing?
If your order contains an incorrect product or an item is missing, please contact us at:
Please include:
- Your Order Number;
- The email address associated with your purchase;
- A photograph of the item you received, where applicable;
- A description of the incorrect or missing product.
Once the issue has been reviewed, our team will assist with the appropriate resolution, which may include replacement or another remedy provided under our applicable store policy.
Account & Email Communication
Why haven't I received my order confirmation email?
Please first check your Spam, Junk, or Promotions folders, as automated order emails may occasionally be filtered by your email provider.
If you still cannot locate your confirmation, contact us at:
Please provide any email address or telephone number you may have entered during checkout. Our support team can use this information to help locate your order and resend the relevant confirmation where available.
When will I receive my tracking number?
Tracking numbers are generally issued approximately 1–2 business days after initial order processing, once the parcel has been prepared and the applicable carrier information becomes available.
If this period has passed and you have not received tracking information:
- Check your Spam or Junk folder;
- Confirm that the email address entered at checkout was correct;
- Contact support@homofsomniva.com with your Order Number for assistance.
Still Need Help?
Our customer care team is available to assist with questions about your order, products, shipping, or after-sales service.
Brand Name: Homofsomniva
Support Email: support@homofsomniva.com
Customer Service Phone: +1 (447) 284-0196
Corporate Entity: GBS (Hong Kong) Limited
Company Address:
Room D, 7/F, Hollywood Centre
77-91 Queen's Road West
Sheung Wan, Hong Kong