Shipping Policy
Effective Revision Date: June 2026
Thank you for shopping with Homofsomniva. We know that receiving your order promptly and reliably is an important part of your shopping experience. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as the procedures that apply in the event of delays, delivery issues, or shipment loss.
1. Order Preparation and Processing
After your payment has been successfully confirmed, your order will enter our fulfillment process. During this stage, our team performs necessary product checks, packaging, and shipment preparation before transferring the parcel to the applicable carrier.
Please allow approximately three (3) business days for order processing prior to dispatch.
Orders submitted during weekends or applicable public holidays will normally begin processing on the next available business day.
2. Standard Delivery Time and Shipping Fee
Once an order has been dispatched, international deliveries typically require approximately 10–20 business days to reach the destination address.
For eligible international destinations, Homofsomniva applies a standard flat-rate shipping charge of $5.99 USD per order.
Please note that the stated delivery period begins after the order has completed processing and has been handed over to the shipping carrier.
3. Circumstances That May Affect Delivery
Although we work to ensure orders arrive within the expected timeframe, certain circumstances are outside our direct control.
Delivery may occasionally be affected by events including, but not limited to:
- customs inspections or clearance procedures;
- border processing delays;
- carrier or postal service congestion;
- regional transportation interruptions; or
- other unforeseen logistics disruptions.
Such circumstances may result in delivery taking longer than the standard estimated timeframe. We appreciate your understanding when these exceptional situations occur.
4. Shipment Tracking
All dispatched orders include shipment tracking.
After your parcel leaves our fulfillment facility, a Shipping Confirmation email containing the applicable tracking number will be sent to the email address provided with your order.
Customers may monitor shipment progress through the following international tracking service:
Tracking Website:
www.17track.net
Please be aware that carrier tracking information may not appear immediately after dispatch. In some cases, several days may be required before the carrier's tracking system synchronizes and displays the latest shipment status.
5. Orders Shipped in Multiple Packages
Orders containing more than one item may occasionally be divided into separate shipments.
This may occur when products are fulfilled from different logistics facilities or when splitting the order allows individual items to be dispatched sooner.
Where an order is divided into multiple parcels, each shipment will have its own tracking information, and a separate shipping notification may be issued for each package.
6. Order Changes and Correction Requests
Requests to modify an order should be submitted as quickly as possible.
If you notice an error involving your delivery address, telephone number, product size, selected variation, dimensions, or other order information, please contact our customer support team immediately and preferably within 12 hours of placing your order.
Your request should include:
- your Order ID (for example, HOM-12345) and the email address used to place the order; and
- a clear explanation of the information that needs to be corrected or changed.
Because orders may move into the fulfillment process shortly after purchase, Homofsomniva cannot guarantee that changes can be completed once an order has entered shipment preparation.
Nevertheless, our support team will make reasonable efforts to assist whenever modification is still operationally possible.
7. Unclaimed Packages and Delivery Failures
If a carrier is unable to complete delivery because the recipient is unavailable, the local postal or delivery service may leave a notice and transfer the parcel to a nearby collection or holding location.
Customers are responsible for contacting the relevant local carrier or postal service and arranging collection where necessary.
Homofsomniva is not financially responsible for parcels that are abandoned, permanently returned, or otherwise undeliverable because the customer failed to collect the shipment or supplied incorrect or incomplete delivery information.
8. What to Do If Your Shipment Is Delayed
Before contacting our support team regarding a delayed shipment, please review the tracking information associated with your order.
The following guidelines may help determine whether further investigation is required:
- Recent Tracking Activity: If your tracking information has been updated within the previous 7 days, the shipment is generally still progressing through the carrier network.
- No Tracking Movement: If no new tracking activity has appeared for more than seven (7) consecutive days, please contact our customer support team and provide your Order ID together with your relevant contact information.
Our team will then review the available shipping records and, where appropriate, investigate the status with the applicable logistics provider.
9. Lost or Missing Shipments
We understand that a missing parcel can be frustrating. When a shipment is reported as potentially lost, our logistics team will review the available tracking records and work with the carrier where necessary.
Lost During Transit
If our investigation confirms that a package has been permanently lost while in transit, Homofsomniva will arrange a full replacement shipment at no additional cost to the customer.
Packages Marked as Delivered
Our delivery responsibility ends when the applicable carrier's tracking system confirms that the parcel was successfully delivered to the shipping address provided with the order.
If a shipment is officially recorded as delivered but cannot be located afterward, Homofsomniva does not provide a replacement or refund solely on the basis of a post-delivery missing-package report.
In these situations, customers are encouraged to check with:
- the local postal or delivery provider;
- household members or neighbors;
- building reception or security personnel; or
- property or residential management.
10. Shipping Coverage and Fulfillment Locations
Delivery Destinations
Homofsomniva provides international shipping services worldwide.
In exceptional cases where legal restrictions, regional requirements, or local shipping limitations prevent us from delivering to a particular destination, our customer support team will contact the customer and arrange a full refund.
Fulfillment Sources
Orders may be processed through logistics facilities located in the United States, Canada, Australia, and the European Union.
In order to support consistent product quality and competitive pricing, certain products may also be shipped directly from approved international manufacturing or fulfillment partners.
As a result, the shipment origin shown on a parcel may vary depending on product availability and fulfillment requirements.
11. Important Shipping Terms and Customer Responsibilities
By placing an order through Homofsomniva, you acknowledge and agree to the following conditions:
- Delivery Estimates: All processing and delivery periods stated in this policy are estimates only and do not constitute guaranteed delivery dates.
- Customs Duties and Import Charges: The customer is responsible for any customs duties, import taxes, clearance charges, tariffs, or other government-imposed fees that may apply in the destination country or region.
- Accuracy of Shipping Information: Customers are responsible for ensuring that all shipping details submitted during checkout are accurate, complete, and valid.
Incorrect or incomplete information may result in shipment delays, failed delivery, or the return of a package.
Customer Support
If you require assistance regarding order shipment, tracking, or other delivery-related questions, please contact us using the information below:
Brand: Homofsomniva
Company: GBS (Hong Kong) Limited
Company Address:
Room D, 7/F, Hollywood Centre,
77-91 Queen's Road West,
Sheung Wan, Hong Kong
Customer Support Email:
support@homofsomniva.com
Customer Support Phone:
+1 (447) 284-0196