Return Policy
Effective Revision Date: June 2026
Thank you for shopping with Homofsomniva. We are committed to providing thoughtfully selected products across our Meditation Collection, Sleep Collection, Aroma Collection, and related home lifestyle categories.
If you experience an issue with an order, please contact our customer support team at support@homofsomniva.com. When reaching out, include your order number and the email address used during checkout so that we can review your request efficiently.
Please read the following policy carefully before submitting a claim or sending any item back.
- Final Sale Policy
All purchases completed through Homofsomniva are considered final once the order has been successfully placed and fulfilled.
We do not accept general returns, discretionary returns, or exchanges due to personal preference.
The only exceptions apply when:
The product arrives with a confirmed manufacturing defect.
The item is damaged upon delivery.
You receive a product that is different from the item you ordered.
Requests outside these circumstances are not eligible for return, replacement, or refund.
- Defective, Damaged, or Incorrect Products
Every order is subject to quality inspection before shipment. However, if your product arrives damaged, defective, or incorrect, please contact Homofsomniva Customer Support as soon as possible.
You must inspect your order promptly after delivery.
Claims relating to defects, shipping damage, or incorrect items must be submitted within seven (7) calendar days from the carrier-confirmed delivery date.
To submit a claim, email support@homofsomniva.com and provide the following information:
Your order number.
The email address used to place the order.
A clear explanation of the issue.
Photos or video evidence that clearly shows the defect, damage, or incorrect product received.
Our support team will review the documentation you provide and evaluate each case individually.
Depending on the nature and severity of the issue, an approved resolution may include:
A replacement of the affected item.
A partial refund.
A full refund.
The appropriate solution will be determined after our team has reviewed and verified the submitted claim.
- Refund Processing
If a partial or full refund is approved, the refund will be issued to the same payment method originally used to complete the purchase.
After the refund has been processed by Homofsomniva, it may take approximately 7 to 12 business days for the funds to appear in your account.
The exact processing time may vary depending on your bank, card issuer, payment provider, or financial institution.
Homofsomniva cannot control delays caused by external payment processors or banking systems after a refund has been successfully submitted.
- Exchange Policy
Homofsomniva does not provide standard exchanges for different colors, designs, styles, variants, or personal preference.
A replacement may only be approved when the original product has been confirmed to be defective, damaged upon arrival, or incorrectly shipped.
Where a replacement is approved, we will normally provide the same product or applicable equivalent variant associated with the verified claim.
- Unauthorized Returns
Do not return or mail a product to Homofsomniva without first contacting our customer support team and receiving written authorization.
All claims must be submitted through our official support channel before any return shipment is arranged.
If a return is required as part of an approved resolution, our support team will provide the applicable return instructions.
Packages sent without prior authorization may be refused or may not qualify for a refund, replacement, or other compensation.
Homofsomniva is not responsible for unauthorized return shipments, including packages sent without prior approval, notification, or written return instructions.
Any approved return must be sent only according to the instructions provided by our customer support team.
- Return Address
For approved returns only, the applicable return address is:
GBS (Hong Kong) Limited
Room D, 7/F, Hollywood Centre
77-91 Queen's Road West
Sheung Wan, Hong Kong
Please do not send products to this address unless you have first received written return authorization from Homofsomniva Customer Support.
Unauthorized parcels may be refused and will not automatically qualify for a refund or replacement.
Customer Support
If you have questions regarding this Return Policy or need assistance with a damaged, defective, or incorrect item, please contact us using the information below.
Brand Name: Homofsomniva
Corporate Entity: GBS (Hong Kong) Limited
Return and Business Address: Room D, 7/F, Hollywood Centre, 77-91 Queen's Road West, Sheung Wan, Hong Kong
Support Email: support@homofsomniva.com
Customer Support Phone: +1 (447) 284-0196